If you need to cancel or amend your session booking, please do this within the 'My Account' section of the website here or on the Momence app. Full details of our cancellation policy is included below.

STUDIO SESSIONS

In order for us to provide the best service to all customers, if you need to cancel a studio session booking, you must do so at least 12 hours before the session start time to avoid losing your credit.

For all studio sessions if you cancel within 12 hours of the start time of the session, or no show, you will lose your credit.

ONLINE SESSIONS

You may cancel an online session any time up until the start time. For an online session you will only lose your credit if you are booked on and no show.

UNLIMITED MEMBERSHIPS

To ensure we can continue to offer the highest level of service to all customers, please be aware that if you have used an unlimited membership to book a studio session and you late cancel (less than 12 hours notice) or no-show on more than 2 occasions in a single month, we reserve the right to limit your membership. This limit will be set at a maximum of 13 in-studio sessions per month; you may also be moved from a ‘booked’ spot to a ‘waitlist’ spot on any upcoming sessions with a waitlist; your full entitlement to unlimited in-studio sessions will be reactivated after one full month.